FAQ

Currently, we’re keeping with U.S. shipping only, but we hope to extend shipping destinations soon!

If you’re outside the U.S., feel free to send us a message. We’re happy to check on shipping options.

Shipping times vary depending on your location and the complexity of your order. Since each resin art piece is handmade, please allow 10 business days for production before shipping.

For in-stock items, shipping will begin within 1–2 business days.

Domestic shipping typically takes 3–5 business days once the item has shipped.

You’ll receive a tracking number as soon as your order is on its way, so you can follow its journey to you. If you need a rush order, feel free to contact us—we'll do our best to accommodate!

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to check your order’s status directly on the shipping carrier’s website.

If you don’t see the email, be sure to check your spam or junk folder.

If you have any issues or questions about your order, please don’t hesitate to contact me—I will be happy to help!

Yes! We offer local pickup for customers in Northeast Florida. At checkout, simply select the Local Pickup option instead of shipping.

Once your order is ready, we’ll notify you via email or text with pickup details, including the address and available pickup times and locations.

Each resin art piece is handcrafted and uniquely made to order, which means no two creations are exactly alike. Due to the custom nature of these artworks, we do not accept returns, exchanges, or cancellations once an order is placed.

At Tide and Tide Designs, we carefully package all items to ensure they reach you in perfect condition. However, we understand that damages can occasionally occur during transit. If you have any problems, please contact use directly at tideandtimedesigns@gmail.com