FAQ

Currently, we’re keeping with U.S. shipping only, but we hope to extend shipping destinations soon!

If you’re outside the U.S., feel free to send us a message. We’re happy to check on shipping options.

For custom orders, shipping times vary depending on the complexity of your order. Since each resin art piece is handmade, please allow 10 days for production before shipping.

For in-stock items, shipping will begin within 1–2 business days.

Domestic shipping typically takes 3–5 business days once the item has shipped.

You’ll receive a tracking number as soon as your order is on its way, so you can follow its journey to you. If you need a rush order, feel free to contact us—we'll do our best to accommodate!

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to check your order’s status directly on the shipping carrier’s website.

If you don’t see the email, be sure to check your spam or junk folder.

If you have any issues or questions about your order, please don’t hesitate to contact me—I will be happy to help!

Yes! We offer local pickup for customers within 25 miles of our home location in Palm Coast Florida. At checkout, simply select the Local Pickup option instead of shipping.

Once your order is ready, we’ll notify you via email or text with pickup details, including the address and available pickup times and locations.

Return Window
You have 7 days from the delivery date to request a return.

Eligibility
To be eligible, items must be:

1. In the same condition you received them: unused and undamaged
2. In the original packaging (including any inserts)
3. Accompanied by a receipt or proof of purchase

Custom or personalized items are final sale and not eligible for return unless damaged or defective.

How to Start a Return
Email us at sales@tideandtimedesigns.com with your order number and reason for return.
If approved, ship your item to:
Tide and Time Designs
27 Sandy Beach Way
Palm Coast, FL 32137

Items sent back without prior approval will not be accepted.

Return Shipping

• For change-of-mind or non-defective returns, the customer is responsible for return shipping costs.
• For damaged, defective, or incorrect items, we’ll cover return shipping or provide a replacement.

We recommend using a trackable service; we are not responsible for returns lost in transit.

Damages & Issues

Please inspect your order upon delivery and contact us within 7 days at sales@tideandtimedesigns.com if your item is damaged, defective, or you received the wrong item. Include photos of the product and packaging so we can make it right quickly.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval.

• If approved, a refund will be issued to your original payment method within 10 business days.
• Your bank or card issuer may need additional time to post the refund.

If it’s been more than 15 business days since approval, please contact us at sales@tideandtimedesigns.com.