Refund policy
Return Window
You have 7 days from the delivery date to request a return.
Eligibility
To be eligible, items must be:
- In the same condition you received them: unused and undamaged
- In the original packaging (including any inserts)
- Accompanied by a receipt or proof of purchase
Custom or personalized items are final sale and not eligible for return unless damaged or defective.
How to Start a Return
Email us at sales@tideandtimedesigns.com with your order number and reason for return.
If approved, ship your item to:
Tide and Time Designs
27 Sandy Beach Way
Palm Coast, FL 32137
Items sent back without prior approval will not be accepted.
Return Shipping
- For change-of-mind or non-defective returns, the customer is responsible for return shipping costs.
- For damaged, defective, or incorrect items, we’ll cover return shipping or provide a replacement.
We recommend using a trackable service; we are not responsible for returns lost in transit.
Damages & Issues
Please inspect your order upon delivery and contact us within 7 days at sales@tideandtimedesigns.com if your item is damaged, defective, or you received the wrong item. Include photos of the product and packaging so we can make it right quickly.
Refunds
Once we receive and inspect your return, we’ll email you to confirm approval.
- If approved, a refund will be issued to your original payment method within 10 business days.
- Your bank or card issuer may need additional time to post the refund.
If it’s been more than 15 business days since approval, please contact us at sales@tideandtimedesigns.com.